Profile Summary
Computer Science graduate with a passion for software engineering, full-stack development, and creating technology that delivers true value.
I graduated with a BSc (Honours) Computer Science from Plymouth University and an MSc Management from the University of Exeter Business School.
My academic background provided a strong foundation in software engineering through C# and the .NET framework while exploring a broad range of technologies including Python, Java, JavaScript, machine learning, and software design patterns.
Since graduating, I've continued developing my skills through personal projects and professional courses covering React Native, Node.js, advanced Python, cloud technologies, and modern web development.
Combining technical expertise with business knowledge enables me to approach problems from both engineering and commercial perspectives, allowing me to build software that is not only technically robust but also delivers meaningful value.
Experience
Insync Insurance
Digital Service Desk Assistant
- Provide frontline support for ICE Policy (our digital products insurance software), diagnosing issues with configuration, XML/Python rating scripts, document generation, and analytics requests.
- Investigate and identify root causes of software issues, proposing solutions for approved changes, and escalating to internal developers or third-party vendors when required.
- Manage and resolve YouTrack tickets from internal users, ensuring timely and accurate responses while maintaining system integrity and compliance.
- Collaborate with cross-functional teams to support future enhancements and software improvements, bridging the gap between support and development.
Insync Insurance
Operations Technician
- Optimised internal processes and authored process guides, including a streamlined New Starter & Leaver workflow for managers, Operations, and third parties.
- Supported Accounts & Credit Control teams by processing API user policies, refund requests, and shortfall claims.
- Collaborated with management to refine Acturis configuration and templates, ensuring SMS, email, and documents were consistent, cost-effective, and compliant.
- Oversaw core systems operations including monitoring alerts, managing hardware distribution, and maintaining software updates, while also serving as a designated fire warden and trained first-aider.
Exeter Trampoline Academy
Trampoline Coach & Head of Marketing
- Worked as a Trampoline Coach alongside pursuing my athletic career full-time.
- Promoted to Head of Marketing in 2022, leveraging prior experience and MSc-level marketing education.
- Managed the club’s social media, newsletters, and public relations, implementing strategies that grew brand awareness and attracted new members.
- Provided technical support for SafeGaze , a software system I built as part of my BSc project, assisting with account setup and troubleshooting for the club.
Met Office
Cyber Security Analyst (IT Industrial Placement)
- Awarded an Industrial Placement within the Met Office (Exeter), working in the Cyber Security Operations Centre (CSOC).
- Monitored and logged security of internal systems, implementing preventative measures to improve overall security.
- Was involved in the deployment of the Logging, Monitoring and Alerting (LMA) Project, using Elastic Stack detection tools to identify and report malicious activity.
- Gained professional experience in collaborative, technology-focused teams while strengthening practical cybersecurity skills and understanding of internal processes.
Projects
Inventory-Sync
MERN stack app for inventory management. Fully functional and deployed to Render.
Ant Colony Simulation
A C# project to simulate the behaviour of ant colonies and their response to food sources (within close proximity) and neighbouring colonies.
Machine Learning: Handwriting Detection
Python project implementing machine learning with a custom GUI to recognise letters drawn by the user.
Skills
C# .NET
Developed robust applications leveraging C# and the .NET framework.
Strong understanding of object-oriented programming, design patterns, and software architecture.
Full Stack Web Development
Built web applications using PHP during university and expanded to full-stack development with MERN and Next.js after graduation.
Experienced in creating dynamic, maintainable, and responsive applications, covering both front-end and back-end development.
Python & Machine Learning
Gained expertise in Python applications and advanced concepts, including alternative paradigms.
Applied Python to data analysis, automation, and machine learning tasks in both academic and professional settings