Profile Summary
I graduated with a BSc (Honours) Computer Science from Plymouth University and a MSc Management from the University of Exeter Business School. My BSc fully encompassed software development with C# in the .NET framework, and also covered a wide range of topics and programming languages, including Python, Machine Learning, Java Design Patterns, and JavaScript, among others. Since graduating, I have continued to develop my programming skills by engaging in personal projects and courses on new languages/frameworks (React Native, Node.js, & Advanced Python topics, to name a few). My experience in BSc Computer Science and MSc Management, combined with my ability to think creatively and work collaboratively, make me a strong candidate for roles in business, marketing, or technology.
Experience
Insync Insurance
Digital Service Desk Assistant [06/2025 – present]
- Provide frontline support for ICE Policy (our digital products insurance software), diagnosing issues with configuration, XML/Python rating scripts, document generation, and analytics requests.
- Investigate and identify root causes of software issues, proposing solutions for approved changes, and escalating to internal developers or third-party vendors when required.
- Manage and resolve YouTrack tickets from internal users, ensuring timely and accurate responses while maintaining system integrity and compliance.
- Collaborate with cross-functional teams to support future enhancements and software improvements, bridging the gap between support and development.
Insync Insurance
Operations Technician [02/2024 – 06/2025]
- Optimised internal processes and authored process guides, including a streamlined New Starter & Leaver workflow for managers, Operations, and third parties.
- Supported Accounts & Credit Control teams by processing API user policies, refund requests, and shortfall claims.
- Collaborated with management to refine Acturis configuration and templates, ensuring SMS, email, and documents were consistent, cost-effective, and compliant.
- Oversaw core systems operations including monitoring alerts, managing hardware distribution, and maintaining software updates, while also serving as a designated fire warden and trained first-aider.
Exeter Trampoline Academy
Trampoline Coach & Head of Marketing [06/2020 – 07/2023]
- Worked as a Trampoline Coach alongside pursuing my athletic career full-time.
- Promoted to Head of Marketing in 2022, leveraging prior experience and MSc-level marketing education.
- Managed the club’s social media, newsletters, and public relations, implementing strategies that grew brand awareness and attracted new members.
- Provided technical support for SafeGaze, a software system I built as part of my BSc project, assisting with account setup and troubleshooting for the club.
Met Office
Cyber Security Analyst (IT Industrial Placement) [07/2019 – 06/2020]
- Awarded an Industrial Placement within the Met Office (Exeter), working in the Cyber Security Operations Centre (CSOC).
- Monitored and logged security of internal systems, implementing preventative measures to improve overall security.
- Was involved in the deployment of the Logging, Monitoring and Alerting (LMA) Project, using Elastic Stack detection tools to identify and report malicious activity.
- Gained professional experience in collaborative, technology-focused teams while strengthening practical cybersecurity skills and understanding of internal processes.
Projects
Skills
C# .NET
Developed robust applications leveraging C# and the .NET framework
Strong understanding of object-oriented programming, design patterns, and software architecture.
Full Stack Web Development
Built web applications using PHP during university and expanded to full-stack development with MERN and Next.js after graduation.
Experienced in creating dynamic, maintainable, and responsive applications, covering both front-end and back-end development.
Python & Machine Learning
Gained expertise in Python applications and advanced concepts, including alternative paradigms.
Applied Python to data analysis, automation, and machine learning tasks in both academic and professional settings